Absolutely the worst customer service. My points disappeared and was on the phone for more than an hour with an offshore customer service rep who was hard to understand and had absolutely no authority to rectify the issues. It’s time for our elected officials to pass stronger consumer protections and start hammering these BS sites. I now use Wyndham app, which is decent but doesn’t always give you the lowest price, however their customer service is responsive and you can get things resolved fairly quickly. I’m looking for a general hotel app site that is not affiliated at all with Hotels.com
