Girlfriend was ill with COVID the customer service where informed the same day as it happened. I asked to rearranged they agreed and tried to confirm a stay in two weeks. Rather than going away with my daughter instead I thought I'd wait to rearrange a romantic stay. The customer service assured me they'd confirm this is 72hrs only for the Townhouse Boutique hotel to refuse and when I rang hotels they said so what! Really poor experience seems the hotel industry is starting to take the micky as most of their responses are either email or live chat Terrible Avoid
