Booked room via hotels.com website, never received check in details (no reception) hotels.com absolutely no help in securing check in details or a refund. They phoned hotel and sent emails every time I called or emailed but no solution. They are very difficult to contact via phone due to automated system and each call takes 45 minutes. Been trying for refund for 3 WEEKS. I would never use this company again. No escalation process for company just I’m so sorry you experienced this over and over. Currently on the phone again been an hour this time, how many systems can they be checking. So bored. Never again.
