Hotel.comShould not have any star. We reserved a room on Friday and our number party change so the next day went in and cancel the reservation through virtual chat but realize there is no refund quickly contacted the chat and asking to keep the reservation but there were no real person to talk to. Everything is virtual chat and an online agent the wait was long and kept getting disconnect and then chat w virtual and wait for and agent all it was no help. They came back with cant refund nor keep our reservation. They took $450 from us.I understand policy need to be strictly follow but within reasonable. Mind you we reserve this a month in advance and this was not a last min cancel everything was done right at the moment of booking.My first time dealing with this such a nightmare experience and will never ever use hotel.com ever again.
