I need since long an invoice with VAT number on. However such number can't be added anywhere in the profile info, and there are NO options what so ever to contact hotels.com (now Experian) to get such info amended. Actually, contacting the platform on any issues is not possible besides a useless chatbot and otherwise endless circling around on the site all creating a really poor UX. Invoices for business trips without proper VAT number are not accepted by our accounting department for tax reasons - hence I have personally to absorb all hotel costs. Going forward, I will not be using this platform as it only causes problems. Book directly with the hotels when doing business trips!
