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I had a terrible stay and Hotels.com suggest they have no power to refund.

I had a terrible stay at The Social Hub Glasgow through Hotels.com where the hotel decided to use an electric power drill all night (12am-3:30am). Not a nextdoor property, but literally inside the hotel.Hotels.com not only told me they could not refund me for my evening of torture-by-Bosch, but they also refuse to post my negative review about the stay at The Social Hub, Glasgow. This is dishonest, as other guests have been allowed to post positive review (presumably when Laurence Llewelyn-Bowen wasn't filming in the next room at 3am,) whilst Hotels.com refuse to publish my fair but negative review.I have written over and over requesting them to do so and they refuse/don't answer.Both dishonest and useless (why can't they demand a refund??)

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Date of experience: Sep 05, 2024