On a recent trip to Honolulu I attempted to book an economy hotel room and after I submitted my card information, hotels.com posted a message that to room was no longer available. I needed a room so I tried again. At check in the hotel informed me I had booked two rooms. When attempting to cancel the second, more expensive room hotels informed me it was too late as I had already checked in. I wrote an accurate review of my experience which they rejected.
