Shame. Ease of booking is good. However if you need to contact them, forget it. Impossible. If you find a number and enter itinerary number the system says not recognised and the endless cycle begins. The hotel could amend my booking for me but had to be also changed by hotels dot com or expedia. Used them for years for work. Not any more. Too much hassle, they’re not there when you need them. We’re much better years ago. Deleting app.
