I booked a hotel for two nights in Delhi, with Hotels.com, well before arriving in Delhi. I phoned The Woodapple Residency before check-in and as soon as I had bought a sim card on arrival Delhi. I told them I was on my way. They told me that they had sold my room to someone else!Hotels.com customer service apparently contacted the hotel after I reported this on my return to the UK. Then came the emails that made no sense whatsoever and were even comical. They said I was asking for a refund when (thankfully) I had selected the "pay at hotel" option. Then they said I had asked for compensation (which I had not) and the hotel would not pay any. They just completely ignored that I had suggested that the Woodapple Residency in Delhi should be removed from their listings to save other travellers the trauma of having nowhere to stay after booking there.Avoid Hotels.com at all cost. One star says it all.
