Iv used hotels.com a few times but after my last experience I won’t be booking with them again. I had an issue with a hotel booked through them, I was told it had closed down, after weeks of trying to resolve the issue with the hotel direct and get a refund I had no joy and hotels.com wasn’t at all bothered, they said it wasn’t their issue and there was nothing they could do. After getting trading standards involved, and questioning where my money had actually gone? I got the refund from hotels.com They are still advertising the hotel on their app
