We stayed at Norton Grange Hotel & Spa at Manchester and found out this hotel is known for loud music till 3am and we were NOT informed by Hotels.com when we booked it, however it clearly states in the hotels actual website that they will have loud music till 3am, if we knew we would 100% not booked it. This is really misleading from Hotels.com, they should share this information on their website. We also complained twice to Hotels.com via email and no response from them. We want a full refund as it spoilt our stay and we could not sleep all night and spoilt our Sunday as we felt sleepy during the wedding.
