I booked a room for my in-laws through hotels.com. The first night, the hotel charged my in-laws even though I had already paid for the room, and the second night (return trip) they charged me for a room type and amenities that did not exist, and now they are trying to make that my problem. As recently as this morning, the hotels.com site is still offering a "free breakfast buffet" as an upgrade for a hotel that does not and has never offered breakfast, and the charges on my credit card are $20 higher than the invoice my in-laws received for the hotel. They refuse to acknowledge any error. NEVER USE THIS SITE.
