I had a free trial, and upon trying to cancel, the website wasn't letting me do it under "remove account". I tried for days. I then sent them an email, and after some back and forth emails, I thought it was canceled. I got an email today saying that they tried to take payment (luckily I didn't have money in my account), and then received an email from them. "because hootsuite is a self serve platform, we are unable to downgrade on behalf of the customers.As an exception, we have cleared the charge of £30 and downgraded you to a free plan". Firstly, they said they would do it, so they waited until the billing date to tell me that, secondly, I don't believe that they have downgraded it because of their behaviour so far. I WILL be writing another review AND adding onto this one when they no doubt try to charge me again. Please stay away from this company, if you don't want to be commited to them forever.
