I tried for two weeks to talk to a Cust Service rep using email, telephone, chat. I never received a reply. Email replies were incomprehensible and read as if the agent hadn't bothered to read my question. I left a call back message twice never acknowledged. Tonight I decided to search reviews and found that every complaint I had was common to other customers. I was fortunate not to give them my credit card number. AVOID THIS COMPANY OR REGRET IT