Hootsuite is an absolute S-C-A-M! Having an online e-commerce business I thought I would give hootsuite a try and see if it helped me plan out my instagram posts for a bit. I had tried one other app for it and it was alright but the posts that it generated looked kinda old school and outdated, not fresh. So I tried hootsuite but once I realized how complicated it was and that it was not for me, I emailed them asking to cancel. This is where the scam begins. They email back an automated bs response letting me know someone will get to my query eventually. I never hear back and I go online to find a phone number, nothing. I forget about it and move back to managing my social manually. Well out of nowhere I get a notification from Chase letting me know that my business account had been hit for $348 by none other than the disreputable, disgusting, shameful pigs over at HootSuite. I then hop on live chat with billing support for the girl to try and tell me that they never got my email and either way the only way to avoid getting charged is to manually remove all of your social networks from the dashboard which you would only know if they told you but because they purposefully don't reply to emails requesting to cancel you'd never know. I let them know that there was no way Chase Bank was going to let them get away with this and that I would be calling my bank that day as well as the BBB.
