I subscribed for a trial and realized the feature i wanted wasn't here. I tried canceling and thats when the nightmare started. I tried finding how to cancel my plan but the button "manage my billing" wasn't working. It led to "page not working try later". I thought the website was down and tried the button "upgrade my plan" but it was working like a charm. How convenient. I tried for the next hour still nothing. I then reached out to support mentionning the associated email and confirmed my wish to subscribe. The support waited 2 hours to get back to me saying:"Thank you for reaching out to Hootsuite. My name is ****** from E-commerce Support and I'll be happy to assist you today! May I have the email linked to the account, please?" Seriously? I just litterally provided my associated email. And of course i had stepped out since no one was answering when I was logged in. So the chat conveniently said: "It seems you might have stepped away. Please feel free to reply to this message in case you have further questions, we'll be glad to assist you with anything else you may need. Have an excellent day!".Oh how convenient. So basically your page to cancel my plan is down and your customer support doesnt answer when i wait patiently and then conveniently skipped the information they needed to cancel my plan. So now i have a pending unresovled charge coming. I had to go to my paypal account and find the planned transaction to cancel it. All in all I lost an entire hour chasing you and trying to cancel my free trial. Hence i don't mind losing another 5 writing others to let them know to be careful before considering starting a free trial and losing precious time.This seriously smells like dishonest practices at worst, serious lack of customer care at best.
