homeadvisor

4
4 from 1.5K Reviews and Ratings
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Home Advisor should not send text msg's at 2 am.

I contacted Home Advisor about 1 am. A search for the service I was seeking came back 'empty". H/A did not have such in my area I disconnected and went to bed.at 2:15 am, I am sleeping and the cellphone next to the bed goes DING DING. Text message. I looked to see if there was an emergency. It was H/A advising that they couldn't find anything for me. i put the phone down. DING DING. New message: if I wish to STOP their message, reply STOP> which i did.So I called H/A help line today. I requested a supervisor to explain that 2 am messages are undesirable. The associate was a bit rattled. He asked what was the issue. I explained about the 2 am wake up text. He tried to make me go away. I wouldn't eventually, he left the phone for a minute or two. I think he was surprised I was still on the line. He said the supervisor would be right with me. Holding for another minute. He said he was transferring me to the supervisor. The line went dead. I don't fault them for not having the service i requested. I can handle that. However, the 2 am wake up and then hanging up on me is rude. Bad business in my book.

1
Date of experience: Apr 02, 2021