I would give zero stars if I could at this point. Our company has been in business with HomeAdvisor for years. We have serviced numerous clients going above and beyond for each of them. We have received two complaints from clients within this timeframe, both completely bogus claims. The first was resolved by our communications with HomeAdvisor representatives as the client claims were completely unsubstantiated. The second one is similar in that the complaints are regarding variations in a natural product. This is not something covered under a workmanship warranty as it is not within our control in any capacity. There is no resolution to offer regarding something we cannot control. We fulfilled our contractual obligations both times. In this last instance, the HomeAdvisor team called and emailed numerous times. We responded each and every time with a thorough answer. The HomeAdvisor team continued to claim that they were not receiving responses and terminated our account. This is after one unsubstantiated claim from one client that we cannot do anything to resolve their issues aside from replacing the materials for a fee. After working as a dedicated subcontractor for HomeAdvisor clients for years, this ONE instance led them to completely terminate our account without regard for us as professionals. If this is how they treat their subcontractors, I do not want to be one for them anyway. However, the principle remains that no matter how dedicated or what quality service you provide, HomeAdvisor will do nothing to reciprocate that loyalty whatsoever. A complete rip off scheme that takes advantage of professionals for a hefty fee offering little to nothing in return. I would not recommend this company or service to anyone now.
