I was quoted a price with 2 discounts and was later told the one discount did not apply. After hours with customer service they finally agreed to honor the quoted price. I was told the old water heater tank would be removed. The contractor said he did not do that. Home Advisor wanted another fee to get rid of the tank. I expected to have parts added to the amount charged by Home Advisor when the job was finished but was not told that I would have to pay the contractor directly for parts. I was told that the contractor would pick up a new heater from Home Depot, which he did, but I was not told that there would be a $100 fee for doing so. Overall, very poor communications and misleading information from sales and customer service.
