I am a Hilton Honors member & called to check on my points balance. They transferred me to Hilton Grand Vacations to offer me a promotion, and the customer service rep was extremely rude and curt w/me after I listened to her spiel on the promotion. I decided to not go w/it, and she abruptly ended the call w/cutting me off because she couldn't get money out of me. I booked a Hilton Grand Vacation over a year ago on a package to Las Vegas, and I was not impressed w/the treatment from the employees at the hotel either. I would strongly recommend to stay away from this chain. Their employees don't seem to understand what good customer service is and are outright rude to their customers.
