My wife and I stayed at the Homewood Suites by Hilton in Metairie, Louisiana. Upon checking in we were met by a supervisor (Lance) with a nasty attitude. He was I’ll mannered with our questions about animal friendly rooms and our asking for a room that was not animal friendly. All the rooms were animal friendly we were told. Ok so we were informed. We were also greeted with a nasty attitude with our question about mask requirements. We were informed that the mask requirements were recently lifted. We were told that we would have to request a room cleaning because of Covid rules. Ok but again not informed pleasantly. For 2 days we requested the room be cleaned and it was never done despite our checking and being told we were on the list. After this went on for two days I got annoyed and raised my voice mildly. Instead of this supervisor/front desk person handling my annoyance in a professional and calm manner, he threatened me with calling the police and removing us from the hotel. I had not used any foul language nor threatened him in any way. Instead I was greeted by a typical bullying approach. I was then called by a Hilton rep who was patronizing and condescending and tried to make excuses for the behavior of their supervisor. Not once did I receive an apology about the lack of the room being cleaned or the horrible treatment I received. When I said that we did not feel welcome and would seek to find a room in another hotel, which we did, she hung up on me. I am 74 years old and have traveled worldwide for years. I have never been treated so poorly in any hotel in my life. Needless to say, I will never stay in a Hilton or related property in the future. If I could give this place and company an F minus, I would. I would also recommend anyone considering this hotel or another Hilton property think long and hard and find someplace else.
