Hi, I ordered a new Roland Juno Synthesizer from the North Attleboro store as they didn't have any available on the Warwick store. I chose Store pick up. Time was around 9 am. I received confirmation however at around 4:30 I drove 45 minutes to the stores as they had not send a notification for pick up. I contacted a girl who took my information and checked with the manager. She came back indicating that they only had a display unit. I was surprised as nowhere on the website mentioned that. I checked on the instrument and looked good so I agreed to take it. I then waited for about 20 minutes and was surprised to aee the manager bringing the instrument without a box, just with the power supply and handed it to me. I grabbed it, asked for about the warranty and left. Just when I got home I then realized that they didn't give the sustain pedal nor the user manual. I sent them a message but no one has contacted me. Ive bought several instruments and books from the Warwick store and the experience has been great. NOT this time from this store. Guitar Center is a very respected store brand, but this time they just didn't care. There are many other stores around and online. I like going to the store, see the instrument, try it, love it and buy. However this was not a good experience. I bought an "used" instrument with missing parts for the same price as a new one. As of today no one has contacted me regarding the missing parts. I apologize for the message, but that's how I feel. Have a good day and I hope this message helps GC be the place to go for instruments. Frankie Torres
