I am writing to express my significant dissatisfaction with the service I recently received at valvoline in Manor TX. Upon arrival, I observed a seemingly casual atmosphere among the staff. I informed them that I was there to get an oil change. Unfortunately, a few days later, I discovered oil leaking from my car onto my driveway.I promptly contacted the service center, and a representative named Trish advised me to bring the vehicle back. Upon returning, the staff suggested the leak might be due to a gasket. I inquired how a gasket issue could arise immediately after an oil change performed at the facility. Regrettably, no one could provide a clear answer, nor could they definitively confirm if the gasket was indeed the problem. The overall impression was that the staff lacked sufficient experience and automotive knowledge, and I did not see any certified mechanics on duty.The following day, with the leak persisting, I called your customer care center again and spoke with Brittany. I was informed that manager contact information is not provided and that callbacks are within two business days, regardless of the urgency. This response indicated a clear lack of concern for resolving my vehicle's issue in a timely manner.As of today, I have not received any further communication. It is unacceptable that after receiving an oil change at the establishment, my car is now leaking oil, and no effective steps have been taken to address the problem. I am very concerned about potential damage to my vehicle due to this negligence.
