So shocked at the customer service at Groupon. Never needed them before as only bought a few vouchers here and there years ago but recently decided to try again and purchase a voucher for some laser hair treatment. After making the purchase I attempted to call the merchant several times each day but no answer, even they did and I made an appointment weeks away as they are in their words so busy and appointments aren’t easy to get. They then tried to hard upsell me more sessions despite never having 1. I explained I’d never had it before and would rather wait and was told that’s wrong as I’m silly missing out on such good deals and she won’t book my appointment until I decide so she’s put notes on the system. I explained I didn’t really have the money to be paying g £1000 right now on the phone for something g I don’t want and I was asked dead straight well when will you have the money then?I contacted Groupon at this point and also tried to ring the merchant back several times to cancel the appointment booked but ended up leaving a VM as they literally never answer the phone. Groupon then has a form you fill in to request a refund which allows 15 characters only for some strange, silly and inconvenient reason… so I fill this in and get an email saying sorry we can’t help you as the merchant is in business and is contactable. Not oh how can we help and what’s the issue just instant dismissal. I had to go back and explain properly what the issue was as I couldn’t do that on the original form and was then told I couldn’t have a refund as the voucher showed as used. Again I explained my story and they asked ME to contact the merchant on their behalf to have them confirm in writing that I didn’t use the voucher. So I do this and Ofc the merchant doesn’t reply but eventually I do get a response and send it to Groupon. They then email me back a generic response saying sorry they can’t help. I replied and was upset and got a reply asking for feedback even though nothing had been resolved. Then they say they have my email finally and will have to have it reviewed by another team as they don’t think I can have a refund here unfortunately and they’re very sorry. I only obtained this info as was explicitly told by them if I did I would get a refund. Essentially they have you running pilar to post for them and then they go back on what they have said. They then asked me for feedback despite not resolving any issues for me and for weeks having me doing all this emailing and chasing. I am genuinely exhausted and so upset that they lied and said I would have a refund if I did X and then changed their mind once I had provided X. So upsetting and undignified being made a fool of in this way. I would strongly advise to reconsider Groupon as if you require customer service or the merchant is false / liar / unprofessional then you will lose your money and not receive any actual service from Groupon. Issue first raised with Groupon on May 19thRequested email stating I had never used the voucher sent to Groupon on May 29thNo response still as of today so not exactly quick process either
