Appalling experience - not worthy of a single star. Having been advised by customer services that the hand and wrist strap accessory would work as a leg strap I ordered one specifically for a paragliding trip. The delivery kept on being delayed, apparently due to a customs hold up, I contacted customer services on several more occasions to stress that I needed the strap in time for my trip. On every occasion I requested an emailed status update, was promised as much, but it was not forthcoming. Two days before the trip I requested the order be cancelled and was advised that it would be, again the email confirmation I requested was not forthcoming. In spite of cancelling, the accessory arrived whilst I was away, and on my return I found that it was clearly only designed to fit hand/wrist and not leg as I had been advised. Back to customer services to request a refund. I was assured that I would receive a full refund inclusive of the postage costs. Refund received, but surprise, surprise, not inclusive of the original order postage costs. How in the modern age GoPro cannot offer the ability to communicate by email with a clear audit trail of all communications is beyond me - my assumption is that it is purely to ensure there is not a written trail of their ineptitude. I will be cancelling the annual GoPro subscription that formed part of the Hero10 package I initially purchased, and I will not be purchasing through GoPro again. GoPro destroy what is essentially a good product through poor business ethics and appalling customer service. WAKE UP GOPRO.
