DO NOT BUY A GoPro DIRECTLY FROM THEIR WEBSITE especially from outside the USA.If you need to buy a GoPro, buy from a 3rd party vendor. DO NOT purchase directly from GoPro.I inadvertently purchased 2 Hero10 with Accessory packages directly from their website (I bought one and found out my wife also bought the exact same one a couple days earlier as a surprise for me). So i tried to return the one I bought. Total hassle and didn't get a full refund.Firstly, although their customer service representatives are prompt to connect with you generally, I was unable to cancel the order I made although it hadn't even shipped yet as it was only about 90 minutes after I made the online purchase. I was reassured by the representative that I would be refunded all the expenses and costs of my purchase once I had returned the device back to GoPro as I had to wait to receive the package to return it to them.Secondly, once the package arrived it took me 3 calls to GoPro customer service to actually get a return shipping label. What a waste of my time. Every time I spoke to someone I was reassured I would receive a shipping label via email within 24hrs. I waited several days in between each request.Thirdly, now that I have actually returned the device and everything back to GoPro, they now state that the $126 i paid to them for taxes and duties is non-refundable. So my return is considerably less than what I paid in the first place. This is NOT clearly made known anywhere during the purchase process.I buy a ton of stuff online and have never had issues like this from any product provider ever until having to deal with this company.Believe me I won't ever be buying anything from their website again even if it is cheaper. And I am sure there are a number of comparable products that offer better support and return policies and that stick to what they say.Once again, DO NOT BUY ANYTHING from their online website.
