The Cameras themselves are good albeit with some firmware issues. And the website is fairly harmless. But the subscription is an absolute trap and customer support is the worst I've experienced from an internationally known brand. Their support chat never works, and for some reason the call-back feature is only available within business hours of your country, but the call centre is in India and using a VPN to appear in another country you can get connected at any hour; so already they've made it artificially difficult to contact support. Once you finish a call with support there's no easy way to follow up, you need to request another call.I contacted support within hours of the GoPro Subscription automatically renewing, which I thought I'd cancelled and I ignored the email notice because it looks like another one of their marketing emails.I'm told a refund is not possible and I'm offered some accessories for the "inconvenience". When I made it clear I wanted my money back the call was abruptly disconnected and I was sent an email I couldn't reply to.Thankfully I was able to recover the money via PayPal's complaint system, but I never heard from GoPro again. Curiously it looks like the subscription is still active so either PayPal took the hit (doubtful), or GoPro legitimately have no process for cancelling a subscription. Baffling. Had I not gotten this money back I would have sold my camera out of spite.From this experience I'm never giving GoPro another cent and I advise everyone else do the same.If you must purchase the subscription use a card that'll expire within a year or immediately revoke automatic payments via PayPal's website.
