Absolutely disgraceful amd ignorant customer service. I bought 1 year subscription in 2022. In the mean time they changed it to auto-renew without letting me know. So they charged me again in 2023 and 2024 without mu authorisation. No emails nothing. Never sent copy of receipt. All my emails and phone back requests have been ignored after I replied to Rossele's email. Been buying their cameras for years. Never again