Worst customer service ever. They offer a subscription based no questions asked camera replacement + device warranty but when it comes to using it, you cannot get a hold of them. They pick up the phone in 15 min until they hear the problem, then when it comes to doing something about it, they’re nowhere to be found. They don’t let you call them, they don’t let you email them. The only thing you can do is go on their website and create a ticket. When you try to do that it days “approx wait time is next business day” then you wait 2 weeks, still nothing. Then you get an email after 3 weeks saying “sorry we missed your message, please create a ticket to get in touch with us again” hahaha. I mean if you can’t follow up on your promises for warranty services, just don’t offer them at all. I was expecting this to be an easy process but I feel like they’re just avoiding you to fix the issue basically. If I knew this was gonna happen, I would’ve stayed away from go pro products all together. Save yourself some time, go look at other options. The product is only worth as much as their customer service which is nonexistent.
