During the beginning of the Covid pandemic, I was charged erroneous Google Ads billing over $1000 on per click call campaign that was not my initial set-up. My company did not sign up for a per click call campaign. Google Ads took over $1,000 from my account during the height of the Covid pandemic. As I mentioned, to a Google Ads Chat representative and via email, my account was initially setup on January 31, 2020 by Google rep M. Beck. I informed Mr. Beck that I own a cleaning business and customers are received via calling for an appointment for service and speak to me personally on my cell number. In addition, I informed Mr. Beck that I do NOT want to be charged per click for incoming customers call. Mr. Beck assured me that my company will be setup for Customer calls only answered and not per click. Well, that was a untrue. I was charged per click and NEVER made any changes to my account. Mr. Beck had full access and control of my account. In February, I was not charged. In March 2020 to May 2020, my checking account was deducted over $1,000 for calls that were never received or customers that were never spoken to by my cleaning service. These months were at the height of the Covid pandemic and my company was on shutdown AND no customers were calling for cleaning service due to the stay home and social distancing initiative in Nashville, TN. Since my company signed up with Google Ads, we have NOT received one call referencing to setting up an appointment or discussion about cleaning service. We have not received one call from any customers via Google Ads not a single customer call. I have reached out many times to Mr. Beck via email and calls (no response via the voicemail I left and his email I sent was undeliverable) and to Google Ads emails. Again, no resolution, just another $245 deduction from my checking account in May 2020. This is absolutely absurd! I have reached out to Google Ads again requesting for a refund and investigation in reference to the erroneous billing especially during a pandemic lockdown. No one was calling for any residential cleaning service in March, April and May 2020! My business is still struggling during this Covid pandemic and to have over $1,000 deducted from my checking account for customer calls that were never received or customers that were never spoken to is absurd! A Google Ads representative from another Country called, held me on the phone for 40 minutes just to continue to go over "how the Google Ads campaign works"..After me repeating myself about the initial agreement and I did not make any changes to my ad accept for the content, I was told I made the changes. Again, I informed the Google Ad representative, I was assured by Mr. Beck that even if I made content Ad changes that I will not be charged "per click per call" because he has it set up that way. After getting no where with the Ad representative, I finally informed her to please remove me from the call list and never call me again. I do not EVER want to have anything to do with Google Ads. I feel like I've been robbed!
