We had an issue, where one of our phone numbers was "accidentally" paused (happened on G's end), they would not help us recover it. We tried the online chat and calling multiple times, but every time G said the number was attached to a different email account. My husband has had this number for 20 years and brought it to GFi a couple years ago, it is not attached to a different email. Also, every time we were on a phone call the rep would say "I'll put you on a brief hold" then disconnect and not get back in touch, even though we gave the rep an alternate number at which to reach us.To make matters worse, G is now charging us for service we have not had for over a week. TL;DR GFi has terrible customer service and will do whatever they can to ignore you. The mediocre phone service is not worth it.
