I bought Google Fi to keep my current phone number from the US while I moved overseas. I bought the unlimited package for my first month due to quarantine and needing to contact family back home. After my first month, I went to a very basic plan because I had a local number and only needed to call home. Here is my payment schedule so far: - October 19th turn-on: 76 USD for an unlimited plan- November 16th: cancelled unlimited plan (will be rebilled don't he 19th for the new plan)- November 19th: billed 109 USD for the new basic plan and all the data/calls from the previous month- December 19th: billed for basic plan and the calls that month (this is the first correct bill, minus the spam calls)Not only do I get charged for spam calls from the US, but I was charged on my November bill for all the calls and data I used while I was on the unlimited plan. When I contact customer service, they said that they will look into it and get back to me.One week later, I contacted them again...same response and no refund can be given. One week later, I contacted them again...same response and no refund can be given. In between these contacts, no communication from them and my third bills comes in (December) and not only in the bill caked with spam call charges, but also no credit from previous bill. When I contact customer service, they just say that they are looking into it and cannot give me a refund. When I tell them I will contact my credit card company, they say they still cannot do anything. SO I contract my CC company and they request the full bill amount b/c Google even told them they were in the wrong. Due to this dispute, my credit card will not accept charges from Google. When I go online to pay the December bill, they have just rebilled me for the November bill that they refunded to my credit card and asked me to pay that bill AND the December charges. Again, the November bill was for 109 and had over 84+ dollars of calls and data from when I was on the unlimited plan. When I contacted them about it today, they told me the only way to keep my service is to pay the full bill with another credit card or bank card, but that they will get ahold of my in 24-28 hours via email. Meanwhile, my plan is about to be cancelled. Also, funny things: - My November billed wasn't charged until the 30th, but this December bill they wanted it paid immediately on the 19th and will shut off service on the 25th (Christmas)...lovely...over their error, mind you- I have contacted customer service 7 times since starting this plan and they are actually quite rude, curt, and pepper in very condescending comments like "Like I wrote to you before", "we are sorry you are experiencing this, but you must be patient", "we will get back to you in 24-28 hours. Are you happy with the service? Is there anything else we can help you with?"...O_O
