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Going round and round with Google Fi customer service

Google Fi f'ed up and sent my new phone to my old address, even though I had my correct address on my Google Fi account. I've been going with them on email for more than a month now -- they keep asking me the same questions and giving me the same directions, there's no continuity. And now they want ME to fix their problem with FedEx. I've told them three times now they need to fix the issue, seeing as how it's theirs. I'm about to lose my mind. It's ridiculous that such a prominent company has such poor customer service!!

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Date of experience: May 26, 2022