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One of the worst customer experiences

One of the worst customer experiences I had in years.Every support representative asked me the exact same question, instead of having a continuous conversation.I wasn't even able to activate the service on my phone with the support team's help. The Google Fi compatibility wizard told me there would be no problem installing a Google Fi eSim, while the application didn't give me that option and expected me to buy a physical sim.Literally one of the worst customer support experiences I had in many years.

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Date of experience: Feb 13, 2023