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THE WORTS EVER SERVICE I RECEIVED

THE WORTS EVER SERVICE I RECEIVED, ARROGANT CUSTOMER SERVICE.I switched to Google Fi in Aug 2022....right off the bat, we had some annoying issues with our iPhones (2 lines). however that was just the beginning. I very soon realized we had NO INTERNET connectivity whatsoever when international (one of the main reasons we switched as we travel a lot)...in addition no MMS, group texts, picture texts unless between iPhones. It took 8 months to fix the issue....endless hour long calls with the customer service, literally a thousands emails, just never able to fix the problem. We decided to insist and hopefully get recognize some reimbursement...FORGET IT. 8 MONTHS later we can take advantage of the services we asked for, HOWEVER we had to pay for all services since DAY 1.They offered 20 dollars credit. I told them to keep it. NO IDEA, NO RESPECT for people. Be ashamed Google, i was not expecting this from you. We will change carrier.

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Date of experience: Apr 29, 2023