I have used Fi for several years and have liked their service until . . . my wife lost her cell phone on travel. The phone is in her name and I pay the account. When I tried to call Google support to get the phone locked, I was told SHE had to call. Somehow the account got locked so she had to go through service phone call hell to get the account reactivated. Then tried to lock the phone, but we didn't have the IMEI number and ON and ON.THEN to access the account you have to have your phone so they can send a verification code, but you can't GET the code because the PHONE HAS BEEN LOST.Next step for us is to CANCEL the Fi account and go back to a brick and mortar establishment (likely T-mobile). I have never encountered such a byzantine service system.If you are VERY tech saavy and you travel a lot, then not a bad service. But don't lose your phone and expect any kind of reasonable response to get it locked out and (possibly) replaced.
