I have switched carriers.The reason: I have had no service for 2 weeks due to my SIM card stopped working and needing to be replaced. When i received my new SIM card after over a week of waiting, it was not working — my profile was treating me like a new user, I could not activate it because I did not have a pin and account number of my other provider— google was my provider. I was not a new customer.Seeking customer support, I was told there was an outage in my area when I knew that wasn’t my issue, and later was determined it wasn't the issue when someone actually looked at my profile. I had to wait 3 days for someone to even listen to me and to help me troubleshoot. I had to repeat information because I was passed around to different people trying to help, and was told they needed a specialist to help me with a list of instructions. You’ve made it easier for me to just get service somewhere else; less steps, no “specialist” needed.
