They are not helpful at all phone crapped out and no fault of mine and they won't even compensate the month I'll be without a phone because I have to do standard exchange since I don't have 1200$ I can afford to have on hold in my account. I'm literally in tears every time I call and am given no help. Never use this company. The Indians on there seem to hate Americans and all say something completely different and lie constantly then when you call them out about the lie they gaslight you.