Be aware that Google Fi support is useless if you have a billing problem with your Google payment profiles. For me and many others, the payment profiles goes into verification mode for unknown reasons. When that happens, If don't get that fix in time before the next billing cycle, Google Fi will stop working by placing your account on hold. As they only accept payment via Google Payment profiles and when your profile is in verfication mode, your payment methods in your profile would not work and you are not allowed to make any payments (not even manually providing credit cards, send a check or ACH). I didn't figure that out till it was too late to get my Google payment profile fix in time and lost Cell service for 5 lines without warning. I lost service in a late afternoon on a rainy day not able to contact one of my kids waiting to be picked up. It was a heart pounding 2 hours to get in touch with my kid using public WIFI. Google Fi doesn't allow out going calls only incoming when your account is on hold and no data. Google Pay support is another horrible experience. The verification process is basically asking you to submit pictures of your DL and there is no one to talk to, no direct phone number to contact except someone to call you back. The people who calls you back are not the ones directly processing your verification process so they can only help you contact the verification team. They can't get them on the phone at the same time with you to escalate and all they can tell you is "We will email you status in 24-48 hours" Btw, When you submit your DL, the default message after you submit your DL is "We will get back to you in a few days" Those few days turns into weeks. For me it turn into a month and 20 plus calls to get profile issue resolved. If you value your cell phone connections to be working and with a company that can help you 24/7, "DON'T" use Google FI, I switched the next day after Google FI stopped my service to another carrier with my 5 lines so we have service. They jailed my primary line phone number and didn't release my phone number to port it out till a month later. Nothing but a disaster with Google Fi and will never go back to them.
