I returned a faulty Pixel Fold to googles repair center in Poland-21-12-2023, to be told I would have to pay for the repair.Summary Below no parts locally for repair partners so had to send Phone to Google repair center Poland. asked to pay £545+vat to repair Received call from Google California - advised to cancel repair so the phone would be returned to me- so i cancelled the repair Phone returned - photoed condition sent photos to google customer care. told repair would be under warranty, and that the quote for the work was a mistake, that confused me apparently. I was not prepared to send phone to Poland repair center as they were not trustworthy, and was told i had to i wouldn't be able to use the google repair partners in the UK, i don't understand why as i could have originally. regardless of what i did to work with Google Customer Services, they wouldn't work with me,due to this i informed Google Customer Services, i didn't want to work with them to recover the £1449 i am out of pocket. Phone calls from google California with footers referencing Google California, telling me they would build a case against the repair center in Poland. turns out all correspondence from Google California was actually from the repair center in Poland.(leading me to believe i was tricked into cancelling the repair as i was lead to believe, the only way I could prove the phone had warranty repair damage was to get it back to England and send photos to California, when in reality the person who advised me to cancel the repair was in Poland) Following advice from Hana who appeared to be from Google California i sent the phone to Google California. advised it hadn't arrived by Hana, so the Higher Tier advised claim was over I provided proof of signed for delivery from USPS. still no refund.i have a copy of the full email chain available.
