I rarely leave bad reviews but I can honestly say in my life I have NEVER experienced such poor service from this Company. I will admit the make up is great and I would love to continue using it but after my experience no way. A month ago I ordered 2 colours of the soft glow compact refill as I wasn't exactly sure of my colour, I pressed ONE TIME ORDER - I didn't want to subscribe to start with, I had also received an email saying use this code for a free gift which I did. As soon as I placed my order, I was literally bombarded with endless automatic emails saying thanks for subscribing your next order will arrive 20th August, I immediately contacted them saying I didn't want to subscribe hence pressing ONE TIME ONLY order. At that stage I didn't receive a response within days I received the order, NO FREE GIFT, one compact had 12 months shelf life the other had 5 WEEKS!!!!! Some weeks I work from home so I don't wear make up I couldn't possibly use the make up in 5 weeks and it was obviously stock they wanted to get rid of. With emails back and forth and them asking me what do you want us to do? I said the FREE GIFT didn't arrive I don't care however I was extremely upset that a make up arrived with 5 weeks shelf life. After many many emails back and forth they said they would send another of the compact with limited shelf life. I thought great we have a result I thanked them very much BUT tonight I have had a delivery and YES ANOTHER COMPACT FROM THE SAME BATCH NOW WITH 3 WEEKS SHELF LIFE. ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE. As I mentioned the make up is great but good luck to anyone who orders from this company. One Star!
