The staff or some of them, mainly the scamstop 159 no, are excellent but if you want sound advice do not touch the regular 0300 people because I rang them to start & did private messages vi's the online portal for months. They caused an even bigger issue because everything is skimmed over rather than read so if that had been done correctly 1st time round it wouldn't have taken me 11 months of phone calls to get a correct reply. Moving along I was robbed in Jan, my purse with card stolen so rang on the Mon, told nothing withdrawn so I'd a huge sense of relief, confirmed that any hack etc was over so finally relaxed a bit. Yesterday I was expecting a payment in but it never came so again rang the bank , after a long discussion found that DDs were still running that od NOT even set up STILL !! So 4th new card since Jan 24, 3 'new' accounts, all my mums legacy of £20k gone but not by me, confirmed in October how they'd hacked me, stopped a mail redirection in around may/june 24 and never done anything but be careful logging in, remembering my PIN & using incognito screen for anything financial. Would you use such a caring bank ?? Feck me NO !!!My score around 1000000 x NO.Thank you Cooperative Bank for making an awful situation truly nightmarish so anyone out there thinking of joining I wouldn't touch them with my worst enemy's bargepole.
