Everything about the trip was dreadful !First we were there the required 10 minutes before the pick up but your coach was just over 30 minutes late so we were waiting in the drizzle for over 40 minutes. No apology from the guide until my wife mentioned it and he mumbled “sorry traffic” which is rubbish as Malaga is only 10 minutes away. He asked names told us to get on coach (no checking of booking documentation or if we had passports/id with us. The coach was dreadful, it was small in its number of seats, width and height. The seats were very narrow and so close together we couldn’t sit with legs and knees straight in front (we are NOT tall or big) Trying to move to do anything was impossible. This was a coach to suit little people or really children. The Coach was virtually full and later boarders found things awkward getting into their seats as there were a load of foreign students with seats fully reclined which they didn’t/wouldn’t put up. The so called guide Joachim was USELESS and not a guide. He didn’t interact with the passengers or check them or the coach during the trip. He didn’t say anything (not one word) during the whole painful drawn out pickup process or until we were 10 minutes away from Gib. At that point he stood up at the front of the coach and started talking for about 5-10 minutes saying it may be time he said something and started rambling on which only the first few rows could hear because of the coach and road noise but mainly because he was speaking WITHOUT a microphone. The trip is advertised as a tour with a guide to Gib but it doesn’t even go to Gib you are deposited the Spanish side of the border and you have to fend for yourself thereon. This is NOT stated in the trip itinerary (legality?).Same all the way back, not a peep out of him.He just seems to use this trip as a way of him and his wife to visit Gib for free.Something strange happened on the return trip as after about 50km into the journey a women went to the front of the coach and the next thing the coach pulls into a petrol station and the woman and her friend both got off and went inside and we drove off and left them there? These two were the last to board the return trip in rush and we immediately pulled off with them not seated. Had they got on the wrong coach. The whole day was a horrible experience and nothing like our previous GYG trip which was excellent.Edited 4/4/2025Thank you Get Your Guide for action on this matter and your speedy compensation refund.I fully understand that the trip was provided by a third party company who are the ones responsible for our poor experience. Our actual booking with you and your customer service post trip has been excellent. It is a shame that the providers used let you down so badly.
