We booked a tour of Auschwitz for Easter Saturday, with a departure time of 8 am.Then on 7 April we received an email to tell us that the start time had been changed to 4 am! You can understand that this was totally unacceptable to us. No alternative tour with an acceptable start time was offered, or possible with Get Your Guide. Try as hard as we could we were unable to find an alternative tour ourselves. The only thing we could do was to request (and eventually receive) a refund. But this in no way compensated us for the disappointment of not being able to visit Auschwitz during our visit to Krakow, which may well be our only visit to this city.What particularly annoyed us was the wording: "Our activity provider has informed us that the pick-up time has been changed to 4:00AM. Thank-you for your understanding"!It seems that once you have booked your tour with them, they wash their hands of you and your tour; quite intolerable!Avoid this company!
