We were a proud and highly rated supplier on GetYourGuide for years — 42 five-star reviews, zero complaints, and a flawless track record. Our company, Egypt Marko Tours, helped hundreds of travelers enjoy unforgettable experiences in Egypt.Then, without any warning, explanation, or human contact, our account was suddenly deactivated. We submitted over 50 support requests, and every single reply was a generic, robotic response. No one ever gave us a reason. No investigation. No discussion.This experience has been deeply frustrating and damaging to our business and reputation. We upheld the highest standards and believed in the platform’s values — but were met only with silence and automated messages.We hope GetYourGuide takes accountability and improves how it treats its partners. If this happened to us, it can happen to others too.
