getyourguide

4.1
4.1 from 1.7K Reviews and Ratings
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Still no invoice after multiple requests

I’ve contacted GetYourGuide four times this week requesting an official invoice for a tour I booked — and I still haven’t received any response with a timeline or resolution.This is extremely frustrating and unprofessional, especially since I need the invoice for accounting purposes and this should be a basic service.It’s unacceptable that a company operating internationally fails to provide such a simple document or at least communicate a proper timeframe. I expected much better support.

5
Date of experience: May 06, 2025