We’ve used Get Your Guide (GYG) many times in the past, but unfortunately this recent experience has left me feeling incredibly disappointed and I vow to never use this service again, and I would strongly recommend that others avoid at all costs too. Please see below for more details about my experience and the complete lack of support provided by GYG.An activity provider in Rome named ‘Follow The World’ is listed as offering skip-the-queue visit to Vatican Museums and Sistine Chapel (not a guided tour). We booked and paid for tickets in advance costing £116 for 2 tickets. On the day of the activity, I received a WhatsApp message less than 90 mins before the beginning of the activity advising that the provider could no longer source our tickets as it was ‘too busy’, but we could still attend the activity via queuing and with a guide, if not our tickets would be cancelled. We politely declined to attend with a guide and a queue as this isn’t what we paid for, and we asked for further confirmation of whether this meant we could no longer attend the activity without a guide. At no point was a deduction in cost offered given the change of activity. No explanation or confirmation was given, our tickets were cancelled and upon asking why the tickets were cancelled, I was blocked on WhatsApp. I’ve scrutinised the reviews of this activity provider on GYG to find that I am not the first person this has happened to, in fact I’m one of many and this activity provider is operating under more than 1 name. Finding this information, I contacted GYG to inform them of a very likely scam artist using their site to operate and advertise themselves. The response from GYG was less than satisfactory, despite all the evidence I provided they could not guarantee that the provider would be removed from their site. This leaves others at risk of being scammed or severely disappointed when their activity is cancelled. I will admit I absolutely should have read the reviews of this activity provider myself before booking the activity, but between moving home in the last 30 days and other life events, I felt GYG was a trustworthy site to use without reading reviews. How wrong I was. Ps. The other name this activity provider is operating under is ‘ancient Roman tours SRL’. Please be vigilant.
