Very organized and the process throughout the day was a smooth flow! The app has all the detailed info about the trip plus they do a great job communicating with passengers via email, text or phone call. I booked the Grand Canyon in Feb and Bryce Canyon, Zion, Antelope Canyon and Horseshoe Bend in June. No issues, no drama they made sure passengers are informed of the tour. I like the "reserve now pay later" option to make sure you have a spot. I have recommended this app to friends & family to use.