getresponse

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Get Response - Avoid This Email Provider

I started a free trial with Get Response. Before subscribing, I of course want to test out automation and deliverability. The first thing I didn't like is although my lead subscribed via my Facebook Lead Ad, Get Response requires double opt-in which resulted in my lead having to triple opt-in to get what I advertised. This led to less opens, which could be a deliverability issue as well. The biggest issue for me is in the middle of me running a Facebook Ad Campaign, Get Response decides to pause my automation because of some "quality assurance check" and failed to give detail about why or what grounds. So I was getting subscribers to the Get Response Landing Page only to have them never receive the automation because everything was paused because of this "quality assurance check". Once the service was restored, I had a mess. I received no apology or explanation. My landing page and all of my correspondence was to a free business launch mini-course (not MLM or an affiliate offer). In the end, I couldn't tell what subscribers received what portion of my automation. With all of these problems just during a free trial, I will not become a subscriber.

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Date of experience: Jan 30, 2021