After many years using our previous e-mail marketing company without problem, we decided to look for an alternative, purely due to cost. We purchased a monthly subscription from GetResponse as they were slightly cheaper, uploaded our data base of 100% opt in clients and commenced our monthly email shot. We are an FCA regulated company and subscribe to the ICO so know about following the rules. GetResponse subsequently blocked our account after the first mail “due to the rate of negative metrics that it has generated”. We asked for further clarification of what this meant, received none, so requested a refund on the money we had paid upfront but could now no longer use. Not surprisingly, we were told "the amounts paid by you under these Terms of Service are non-refundable. Therefore, termination of the Service does not release you from the obligation to pay all and any fees already due as per our Refund policy.“If you would like to lose money via email marketing, these are your guys. You will be glad to know GetResponse, that we have now found a cheaper and easier service which we have used for the last 2 weeks without problems. I do not know what to say about GetResponse but I would recommend doing your own research as our experience seems a regular trait.
